At Degauss Labs we believe that in order to have the best possible online shopping experience, you need to have a World Class return policy. If you are not happy with your purchase for whatever reason, don't worry, just return the earphones to us and get your money back - No questions asked.
DEGAUSS LABS EUROPE AB COMPANY ID SE556458-1444
Simply just return your earphones within 14 days to us for a full refund. Used or unused just send them back to us with all its content and packaging plus proof of purchase, and we will process your return or exchange. When returning an item please use the Degauss Labs RMA document stating your return of the delivery. This so we can easily track your return. When ready send us the RMA form to Degauss Labs prior to you returning the product. If the request is done within 14 days from purchase we will request you to send back the product including all accessories in its original packing on your own expense. After receiving the product we will check the product being complete and then proceed with crediting the full cost via the same payment method used at the initial purchase.
IMPORTANT: Always add your contact details and phone nr within any return package being sent to Degauss Labs. Degauss Labs Webshop only process returns and refunds for items, not your return freight cost, purchased at degausslabs.com and only one set of earphones can be returned per customer. Credit is done right away upon receiving a complete return of the purchase. For the credit to be seen on your account some payment methods may need up to 7-10days (or quicker) after Degauss Labs confirmed the return and made the credit.
RMA found here: http://degausslabs.com/contact/support